LOCAL PICK-UP + DELIVERY
Enjoy Hassle-Free Plant Shopping with our Curbside Pick-up or Local YVR Deliveries
Please note that our Delivery Service Coverage only applies to the following cities. If you live outside of these Zones, please contact us prior to placing an order.
DELIVERY ZONE RATES
Zone 1: Delta/ Tsawassen - $30
Zone 2: Surrey - $30
Zone 3: Burnaby, New Westminster, Richmond - $30
Zone 4: Vancouver East, Vancouver West, Downtown Vancouver- $30
* Additional Fees will apply on Extra Large Plants and Trees
Mondays- Fridays: 10am - 4pm
Weekends & Stat Holidays: 10am - 12 noon
For the safety of our employees and community during this time, our local deliveries are contactless.
Once your online order is placed, our team will reach out to you to confirm your delivery date and time. Please ensure that your package is received soon as it gets dropped off at your doorstep. Most tropical plants could be susceptible to damage when left in the cold especially when day-time temperature falls close to freezing
If you need to Cancel or request a delivery date change after placing your orders, contact us as soon as possible. Requests must be made at least 24 hours prior to your scheduled delivery date to avoid a $20.00 rescheduling fee.
We currently do not offer Canada-wide shipping. If you live outside of our services zones, please contact us prior to placing an order.
*Thank you for your continuing support and we wish you and your family to remain safe and healthy during these times.
LIVE PLANTS - FINAL SALE
We make every effort to ensure that you receive the healthiest & happiest plants straight from our greenhouse. All Large Plants (10" and up) are final sale.
It is our hope that you’ll be completely satisfied with your purchase. All merchandise (with the exception of live plants) can be returned within 7 days of the delivery date and sent back to our location at the customer's cost. Product must be unused and in original packaging.
Refund will be issued immediately once we receive the returns.
Please send us an email firstname.lastname@example.org for pre-authorization before sending your returns.
Merchandise without an original sales receipt will only qualify for credit or exchange for products with the same retail value.
We ask that you take extra care with your plants as they are perishable and subject to variable conditions such as weather, soil quality, watering & positioning in your garden.
For In-Store purchases, acceptance of our plant products at the time of sale is considered proof of good health & survivability. Therefore, we are not able to offer guarantee or refund with the exception of trees and shrubs.
Please remember that plants may go through dormant periods or that leaves may fall off showing signs of stress when shifted to a different location.
Therefore, it is very important that your plants are getting the proper light, water, soil and drainage for them to stay healthy. With this in mind, please understand that we cannot accept returns & refunds once you leave the store with your plant purchase. We are more than happy to share our plant care tips for you to maximize your success in planting.