FAQ

Orders & Delivery

Do you ship across Canada?

Sorry we are focused on our local communities at the moment. We only offer curbside pick-up and delivery to select cities in the Vancouver Lower Mainland.

How soon can I pick up after I place an order?

Our Curbside pick-up is open on Mondays thru Saturdays from 10am-2pm.

Orders placed by 12 noon can be picked up on the same day within our pick-up scheduled times.

Otherwise, all orders will be processed on our next pick-up day of the week. Easy.

How long will it take to receive my order for Local Delivery?

We deliver on Tuesdays, Fridays and Saturdays between 10am-5pm

What if the plant I received is damaged or appears unhealthy?

Please be sure to inspect your package immediately upon pick-up or delivery. Should your plant arrive damaged or appears unhealthy, please send us an email to info@vandulafarms.com within 72 hours along with your order number and photo(s) of the product.

Once your claim is approved, please bring back the item within 14 days and we we'll give you a replacement, refund or credit if the item is no longer available.


Refunds & Exchanges

Can I return or exchange Live Plants?

We will handle returns and exchanges on a case-to-case basis, but our ultimate objective is to make sure you are satisfied with your purchase. If for some reason you are not completely satisfied, simply send us an email at info@vandulafarms.com within 72 hours of receiving your order, along with the photos of the product(s) so we can better understand the reason of your return.

For more information, please visit our Refunds & Exchange page.


Pots & Planters

Do you have a Re-potting service?

Of course, we do! We love seeing our plant babies again after they’ve outgrown their homes, so we offer complementary re-potting for plants or pots purchased from our store.

And if you bring your own plant or pot, we charge a minimal cost for only the potting soil required to re-pot the plants in a 10-inch pot or higher.

Will my plant look exactly like the image listed on your website?

We make every effort to ensure that your plant will look as closely as possible with the image on our website. As with all products of nature, please expect a slight variation in size, shape, or colour. These can be all part of the plant’s natural beauty.

Is the ceramic pot included with my plant?

Unless noted on the product description, all plants will come in a standard nursery pot. However, if you would like to include a decorative pot, we have a beautiful assortment of ceramic and terracotta pots that you can purchase from us on-site or through our website.

Is it normal to see a flaw on my pot/planter?

Many of our ceramic pots will have a slight variation in colour, texture, and finish. We believe that there is beauty in imperfection, especially for items that reflect a handmade aesthetic. This applies to many of our terracotta pots not being identical, with some of the units appearing more ‘rugged’ than others.

However, cracks and chips are not normal.

How come my pot does not come with a drainage hole?

Pots that don’t have drainage holes are generally called Cover pots or Cache pots. They are meant to hide your nursery pot that is generally less attractive and /or to ensure that your furniture doesn’t get ruined after watering.


Farm Market, Wholesale & Installation Services

Where is your Farm Market located?

Our farm market sits right next to our tropical greenhouse – a convenient one-stop shop full of fresh produce, and locally-sourced artisanal food items.

Do you have U-pick strawberries?

No we don’t have U-pick berries. Our greenhouse-grown strawberries will only be available at our farm store.

When can I visit your Farm market and Greenhouses?

Sure, we’d love for you to visit us! However, there will be no public access to our market store and greenhouses during our seasonal closure from November – March.

Do you offer Plant Subscriptions?

Not yet, but we are looking at offering this amazing program soon.

Do you sell plants for Wholesale?

No, we do not have sufficient growing facility to do so.

Do you offer Plant Installation and Design services?

No, we do not offer that either. 

Can we Rent your plants?

No, sorry we do not have a plant rental program.