Orders & Delivery
Sorry we are focused on our local communities at the moment. We only offer curbside pick-up and delivery to select cities in the Vancouver Lower Mainland.
Our Curbside pick-up is open on Mondays thru Saturdays from 10am-2pm.
Orders placed by 12 noon can be picked up on the same day within our pick-up scheduled times.
Otherwise, all orders will be processed on our next pick-up day of the week. Easy.
We deliver on Tuesdays, Fridays and Saturdays between 10am-5pm
Please be sure to inspect your package immediately upon pick-up or delivery. Should your plant arrive damaged or appears unhealthy, please send us an email to firstname.lastname@example.org within 72 hours along with your order number and photo(s) of the product.
Once your claim is approved, please bring back the item within 14 days and we we'll give you a replacement, refund or credit if the item is no longer available.
Refunds & Exchanges
We will handle returns and exchanges on a case-to-case basis, but our ultimate objective is to make sure you are satisfied with your purchase. If for some reason you are not completely satisfied, simply send us an email at email@example.com within 72 hours of receiving your order, along with the photos of the product(s) so we can better understand the reason of your return.
For more information, please visit our Refunds & Exchange page.
Pots & Planters
Of course, we do! We love seeing our plant babies again after they’ve outgrown their homes, so we offer complementary re-potting for plants or pots purchased from our store.
And if you bring your own plant or pot, we charge a minimal cost for only the potting soil required to re-pot the plants in a 10-inch pot or higher.
We make every effort to ensure that your plant will look as closely as possible with the image on our website. As with all products of nature, please expect a slight variation in size, shape, or colour. These can be all part of the plant’s natural beauty.
Unless noted on the product description, all plants will come in a standard nursery pot. However, if you would like to include a decorative pot, we have a beautiful assortment of ceramic and terracotta pots that you can purchase from us on-site or through our website.
Many of our ceramic pots will have a slight variation in colour, texture, and finish. We believe that there is beauty in imperfection, especially for items that reflect a handmade aesthetic. This applies to many of our terracotta pots not being identical, with some of the units appearing more ‘rugged’ than others.
However, cracks and chips are not normal.
Pots that don’t have drainage holes are generally called Cover pots or Cache pots. They are meant to hide your nursery pot that is generally less attractive and /or to ensure that your furniture doesn’t get ruined after watering.
Farm Market, Wholesale & Installation Services
Our farm market sits right next to our tropical greenhouse – a convenient one-stop shop full of fresh produce, and locally-sourced artisanal food items.
No we don’t have U-pick berries. Our greenhouse-grown strawberries will only be available at our farm store.
Sure, we’d love for you to visit us! However, there will be no public access to our market store and greenhouses during our seasonal closure from November – March.
Not yet, but we are looking at offering this amazing program soon.
No, we do not have sufficient growing facility to do so.
No, we do not offer that either.
No, sorry we do not have a plant rental program.